Hauraki Blue Cruises Terms and Conditions

1. INTRODUCTION

These are the terms and conditions under which you book your cruise holiday and travel on any Hauraki Blue Cruises® product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully. We/Our/Us means Hauraki Blue Cruises, trading as Hauraki Blue Cruises® and, where the context permits,includes the Carrier.You are entering into this contract with Hauraki Blue Cruises trading as Hauraki Blue Cruises®. Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure the services provided by us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws. All prices are correct at the time of publication and are quoted in Australian dollars, unless otherwise noted.

2. CRUISE ITINERARIES ARE NOT GUARANTEED

Many factors may affect our ability to provide any particular itinerary. These include weather, mechanical difficulties, civil unrest or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with our published schedules and itineraries. However, we do not guarantee itineraries and they do not form part of your contract with us. If we are unable to operate in accordance with our published itinerary, we may in some circumstances offer you assistance or compensation in accordance with clause 28.

3. BOOKINGS

Each stateroom booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the stateroom configuration. Each booking will be allocated a unique booking number.

4. YOUR AGREEMENT WITH US

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/ Legal Guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate stateroom. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s), Hauraki Blue Cruises and, where applicable, the Carrier.

5. PAYMENTS

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within three (3) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

Cruise or Cruisetour Duration (nights) – except World Cruise Cruises 6 nights and less Cruises between 7 to 29 nights 30 nights or longer Deposit required 20% of total fare Final Payment Due Number of days prior to departure 60 75 90 2014 World Cruise bookings (including World Cruise sectors) Less than 44 nights 44 nights or longer Deposit required 20% of total fare 30% of total fare

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our ‘Cancellation & Refunds’ policy will apply. From time to time, we may release promotional fares that have different payment conditions. Please ensure you check the payment conditions at time of booking. If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

6. WAITLIST BOOKINGS

If your requested cruise or stateroom category is unavailable, you can choose to create a ‘waitlist booking’. This means that if your requested cruise or stateroom category becomes available, you will be sent a ‘waitlist match’ via email. Once sent, you have until the end of the following business day to accept the booking. If accepted, your booking will be subject to our normal Payments and Cancellations & Refunds policies outlined below. There is no deposit required for passengers who already have a booking and would like to waitlist for a different stateroom category on any cruise. For a waitlist only booking a deposit of $200 per booking is required. If your waitlist is accepted the waitlist deposit paid will contribute to your booking deposit. If you do not accept the waitlist match, or a waitlist match does not become available, the waitlist deposit is fully refundable.

7. TRAVEL INSURANCE

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

8. CANCELLATION & REFUNDS

Although we would love to see you onboard, we understand that plans can change. Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refunds or cancellation charges that will be payable depend on the departure date of the Cruise or Cruisetour and the amount of notice you give us, as follows:

Days Prior to Cruise or Cruisetour Departure Cancellation Charge Sailings 6 days and less 60 days or more Full refund 59-45 days Deposit amount^* 44-29 days 50% of total fare^ 28-15 days 75% of total fare^ 14 days or less 100% of total fare.