Royal Caribbean Cruises Terms and Conditions

1. INTRODUCTION

These are the terms and conditions under which you book your cruise holiday and travel on any Royal Caribbean Cruises® product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully. We/Our/Us means Royal Caribbean Cruises, trading as Royal Caribbean Cruises® and, where the context permits,includes the Carrier.You are entering into this contract with Royal Caribbean Cruises trading as Royal Caribbean Cruises®. Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure the services provided by us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws. All prices are correct at the time of publication and are quoted in Australian dollars, unless otherwise noted.

2. CRUISE ITINERARIES ARE NOT GUARANTEED

Many factors may affect our ability to provide any particular itinerary. These include weather, mechanical difficulties, civil unrest or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with supplier’s schedules and itineraries. However, we do not guarantee itineraries and they do not form part of your contract with us. If the itinerary unable to operate in accordance with suppliers, we may in some circumstances offer you assistance subject to the options provided by Royal Caribbean Cruises®

3. BOOKINGS

Each stateroom booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the stateroom configuration. Each booking will be allocated a unique booking number.

4. YOUR AGREEMENT WITH US

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/ Legal Guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate stateroom. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s), Royal Caribbean Cruises and, where applicable, the Carrier.

5. PAYMENTS

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within three (3) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

Cruise or Cruisetour Duration (nights) – except World Cruise Cruises 6 nights and less Cruises between 7 to 29 nights 30 nights or longer Deposit required 20% of total fare Final Payment Due Number of days prior to departure 60 75 90 2014 World Cruise bookings (including World Cruise sectors) Less than 44 nights 44 nights or longer Deposit required 20% of total fare 30% of total fare

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our ‘Cancellation & Refunds’ policy will apply. From time to time, we may release promotional fares that have different payment conditions. Please ensure you check the payment conditions at time of booking. If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

6. WAITLIST BOOKINGS

If your requested cruise or stateroom category is unavailable, you can choose to create a ‘waitlist booking’. This means that if your requested cruise or stateroom category becomes available, you will be sent a ‘waitlist match’ via email. Once sent, you have until the end of the following business day to accept the booking. If accepted, your booking will be subject to our normal Payments and Cancellations & Refunds policies outlined below. There is no deposit required for passengers who already have a booking and would like to waitlist for a different stateroom category on any cruise. For a waitlist only booking a deposit of $200 per booking is required. If your waitlist is accepted the waitlist deposit paid will contribute to your booking deposit. If you do not accept the waitlist match, or a waitlist match does not become available, the waitlist deposit is fully refundable.

7. PASSENGER DETAILS

It is mandatory that all names on the booking are exactly as per each traveller’s passport at time of booking.we reserves the right to request any additional identification information as set by the supplier’s terms and conditions. Any correction or alteration made to a traveller’s name after a booking has been made and funds transacted will incur fees and charges as per the terms and conditions set out by the cruise providers.

8.    VISAS AND PASSPORTS

For all international sailings a valid passport and appropriate visa will be required. You are responsible to ensure that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise, or check the up-to-date position with your travel agent in good time before departure. 

Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause. 

9.    IDENTIFICATION REQUIRED

It is the sole responsibility of the guest to identify all travel documents such as passport and visa requirements for boarding the ship and entry into the countries visited on your cruise. 

For domestic Australian voyages calling in only Australian ports: Australian citizens require either a valid passport or government issued pictured and laminated ID card (drivers licence/proof of age ID card/military ID card/government (federal, territory, city etc ID card/employee ID card)) to be used as identification. For all other nationalities, a passport (plus visa if needed in Australia) is required. Children aged 17 years and under will require a passport or Birth Certificate to travel or government issued photo ID. Children under 16 years of age, who do not have a passport or Photo ID, must have a copy of their birth certificate or their parents Medicare Card. If the child has a different surname to the parent or guardian then they can use a Medicare Card as identification as long as a parent’s name travelling with the child is included on the same card.

10. TRAVEL INSURANCE

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

11. CANCELLATION & REFUNDS

Although we would love to see you onboard, we understand that plans can change. Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refunds or cancellation charges that will be payable depend on the departure date of the Cruise or Cruisetour and the amount of notice you give us.

The cancellation schedule please refer to the reservation confirmation copy by Royal Caribbean Cruises® and the additional service fee will be charged at the time of the cancel.